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QRCA’s Online Qualitative Fundamentals Program

Total Credits: 7 Advance Credits

Average Rating:
Business Practices |  Consulting |  Moderating/Facilitation |  Project Management |  Research Design
Jennifer Dale |  Shannon Danzy |  Michelle Finzel |  Pam Goldfarb Liss |  Frank Gregory |  Kayte Hamilton |  Kristi Jackson, Ph.D. |  Katrina Noelle |  Fiona Ray |  Kristin Howell (formerly Schwitzer) |  Maria Virobik |  Rob Volpe |   1 more....
Approx. 7 Hours
Original Program Date:
Sep 01, 2020


The online qualitative toolkit has grown tremendously over the past 20 years, with new digital methodologies vastly expanding the ways we talk to consumers. No longer are we limited to just chat groups or messages boards; today’s digital toolkit includes everything from real-time virtual focus groups to remote ethnography and even social media listening. Mastering these tools is critical for today’s qualitative researchers.

QRCA’s new Online Qualitative Fundamentals program allows researchers to explore all aspects of online qualitative, from design to execution and analysis. Through seven learning modules, researchers will gain an understanding of the diverse tools available and how to use them to meet research objectives. 

After completing all seven modules, researchers will earn a QRCA Online Qualitative Fundamentals Certificate of Completion, which will demonstrate to current or prospective clients, colleagues, and employers that they have made a commitment to learning about online qualitative research with QRCA, the largest and most collaborative community of qualitative professionals worldwide.



Jennifer Dale's Profile

Jennifer Dale Related seminars and products

President & CEO

InsideHeads, LLC

Jennifer Dale is President and CEO of InsideHeads, a full-service marketing research company conducting both quantitative and qualitative research online. At the forefront of online market research in 1996, she designed one of the first virtual focus facilities for conducting online focus groups. Today, InsideHeads designs and executes custom online research studies for clients in multiple industries across the globe. She is a frequent writer and presenter and co-author of “Qual-Online,The Essential Guide.” A member of QRCA since 2006, Jennifer co-chairs the Industry Relations Committee. She works virtually from Bonita Springs, Florida and St. John, US Virgin Islands.

Shannon Danzy's Profile

Shannon Danzy Related seminars and products

Director, Research & Strategy

Independent Consultant/Freelancer

Shannon joined RALLY in 2021 and leads the agency's market research and strategy disciplines. In love with uncovering what makes people tick and how to use that insight to drive behavior since working on her first ad campaign, Shannon has parlayed her passion into a two-decade career as a brand planner and researcher. Prior to RALLY, Shannon ran her own consultancy and oversaw custom research and insights for the US division of the global media communications agency MediaCom. At QRCA, Shannon currently chairs the NY/Metropolitan NYC Chapter and the Inclusive Culture Committee which seeks to foster an inclusive QRCA where members from all backgrounds and experience levels feel like they belong and can become the best practitioners of qualitative research

Twitter | LinkedIn | Company Website

Michelle Finzel's Profile

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Maryland Marketing Source, Inc.

Michelle Finzel has been saying, “Thank you for calling Maryland Marketing Source. How may I help you?” since she was 8-years-old. As the current President of Maryland Marketing Source, Inc., Michelle leverages her unique perspective of the industry’s development over the past 30 years and embraces the nuanced roles she has to play as a small business owner in her hometown of Baltimore, Maryland in order to provide her clients with the streamlined results and personalized service they appreciate and expect. She also endeavors to ensure her company is an asset to the community by supporting other minority businesses, sponsoring local children’s sports teams, and engaging in projects that directly benefit the State of Maryland. Michelle has been published several times and has presented at several industry- and communications-focused conferences. She currently serves as Chair of the Field Committee for the Qualitative Research Consultants Association (QRCA), has served on the board of the Baltimore Chapter of the American Marketing Association (AMA), and is a member of the Insights Association (IA).

Pam Goldfarb Liss's Profile

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President/Big Brain

LitBrains-Igniting Ideas!

Frank Gregory's Profile

Frank Gregory Related seminars and products

NorthStar Solutions Group

Frank's path has taken him on a journey that always balances marketing strategy and consumer research.  Starting his career developing focus group and survey-based research methodologies, he then shifted towards digital & social media research as a way to understand consumer perceptions in the ever-changing marketing landscape.  Fast forward a decade in the social media analytics world, Frank brings a unique perspective in how to analyze the millions of social media comments consumers share every day across every imaginable topic, and how marketers can use these insights to understand relevant consumer perception & behavior trends that will drive their business forward.  Frank can provide guidance to the audience on why social media conversation analysis is important to researchers, what information is available (teaser: it's not just social media channels!), and what it takes to get started.  Currently, Frank leads the Social Media Intelligence practice at NorthStar Solutions Group, supporting research firms, ad agencies & marketing teams with analysis of topical social media conversations & audience interests.

Kayte Hamilton's Profile

Kayte Hamilton Related seminars and products


The Social Question

Kristi Jackson, Ph.D.'s Profile

Kristi Jackson, Ph.D. Related seminars and products



Dr. Kristi Jackson is a Qualitative Senior Scientist at QualityMetric. She also founded Queri in 2002 to provide resources and coaching to NVivo users worldwide. With over 25 years of experience in qualitative research design, data collection, analysis, reporting, and stakeholder relations, Kristi is an expert in a diverse array of qualitative methodologies. Her theoretical frames tend to be sociological and her research interests include conceptualizations of qualitative research transparency and the constantly changing spaces where qualitative researchers and technologies meet.


Kristi is the lead author of the 2019 edition of Qualitative Data Analysis with NVivo. The 2013 edition of this book, which she also co-authored, is a Sage Publications best-seller.

Katrina Noelle's Profile

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KNow Research/Scoot Insights

Maria Virobik's Profile

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Maria Virobik began her career in advertising account management, but quickly came to her senses and has been working as a qualitative research consultant since 1997. She provides qualitative analysis and writing services as well as moral support to independent moderators and market researchers working in a broad range of categories. She joined QRCA in 2018 and is co-founder and chair of the Reporting & Analysis SIG. Originally hailing from Southern California, she and her husband now live in Santa Fe, NM with their marginally obedient French Bulldog, Ruby.

Rob Volpe's Profile

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CEO & Chief Catalyst

Ignite 360

Jeff Walkowski's Profile

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Owner/President Inc

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