Total Credits: 1 Advance Credits
Three experienced guides: Pam Goldfarb Liss, Chris Hauck, and Roben Allong will share their how-to tips and tricks on making both the moderating and insights journey more inclusive for clients, respondents and yourself. If you’re in the weeds, feel uncomfortable, or just need confirmation on ways to successfully manage inclusivity — this is the panel for you. Expect to hear relevant real world experiences and key takeaways for next level toolbox agility.
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Chris Hauck has honed his research skills across various categories – from telecom and IT to consumer-packaged goods, hospitality, and medical products. Influenced by a colorful, exotic upbringing in West Africa, Chris has an almost insatiable desire to explore and stretch his professional range. He worked on the client side for three decades until he founded HauckEye research company in 2020, which is dedicated to experiential marketing research, and he also started SCORE Metrics, using his ‘Sort and Score’ technique to improve tracker programs based on Likert scale questions. Chris has a BBA and MBA from Texas Christian University.
Roben Allong is founder and CEO of Lightbeam Communications, a market research and strategy boutique firm, based in New York City. Lightbeam is known for its unique cultural approach and perspectives. With over a decade of marketing research, and strategy development, as well as consumer culture and trend analysis expertise, she is an expert conductor of B2B and B2C in-person and online research methodologies.
She is an expert in brand positioning and communications, as well as, new product development, category mapping, and market exploration across a wide range of industries. Roben employs cultural intelligence to decipher and decode organization stakeholder and consumer attitudes and behavior. She is often described by her colleagues as the Oprah of the focus room. Her empathetic curiosity and cultural savvy always make for sensitive, yet energetic in-depth interviews and insightful analysis.
She is a past President of QRCA (Qualitative Research Consultants Association), Co-Founder of its Diversity, Equity, and Inclusion Task Force. Roben has also been recognized as a 2024 Insights Association Laureate—a lifetime designation of distinction in the fields of market research, consumer insights, and data analytics. Roben has also moderated panels and presented on various emerging trend topics at Universities and Research conferences in the U.S. and internationally, as well as published articles on culture, consumer trends, and inclusive research methodologies.
Some of her published work include:
One Size Doesn’t Fit All: Post COVID Implications for Marketers and Market Research
Do You K.N.O.W Today’s BIPOC consumer?
Understanding Cultural Insights: The New Next Consumer Normal
The Rise of Cultural Empathy and its Implications for Marketing Research and Marketers
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