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On Demand

Science Fiction, Double Feature! Out of This World Perspectives on Research Practice

Total Credits: 1 Advance Credits

Average Rating:
Ted Kendall |  Jeff Hecker
Audio and Video
Original Program Date:
May 17, 2022


Enjoy two presentations that offer perspectives on qual from outside the qual world. 

What Can Magicians Teach Us About How Consumers Think? (Jeff) Fields like neuroscience, behavioral economics, and semiotics offer us perspectives on how consumers think. But what about the field of magic? For millennia, magicians have been puzzling out attention, perception, and cognition. How do humans process sensory data into reality, and how can assumptions, mental shortcuts, and the fickleness of memory be manipulated to seemingly bend or break reality? This session – delivered by a lifelong student of magic – explores what the magical arts can teach us about how consumers think, and the practical implications for our research designs. So the next time you need to "pull a rabbit out of a hat" on a study, you'll have an extra trick up your sleeve! 

Shifting Your Consumer Perspective (Ted) A couple years ago, as a researcher, I thought I was the bridge for my clients to understand their consumers. Then I got a job working the night shift at a hotel. Embedded myself on the front line, and shoved into a different role as a consumer, my perspective and understanding of a large segment of consumers shifted dramatically. I will share the lessons learned that have helped me become a better researcher and moderator, gain a different perspective on the consumer experience, and become a more empathetic person.



Ted Kendall's Profile

Ted Kendall Related Seminars and Products

Consumer Insights Senior Manager


Ted Kendall started his research career on the client side in the technology world--working for Hewlett-Packard, Compaq, and then permutations of US West. In 1997, he conducted a bulletin board research discussion--arguable the first (though that honor may go to Jeff Walkowski by just days or hours). He co-founded QualTalk which became Qualboards (now with Schlesinger). Realizing I missed doing research, he left to form my own gig--TripleScoop Premium Market Research. In the last few months he joined Cricut's Consumer Insights team. Cricut makes electronic cutting machines and other tools and accessories used to make arts and crafts. For fun, he reads voraciously, love a good streaming series, runs, and is a big baseball fan--both games and history.

Jeff Hecker's Profile

Jeff Hecker Related Seminars and Products


Athena Brand Wisdom