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Learnability: Integrating UX & Activity Theory for Intuitive Digital Products

Total Credits: 1.0 Advance Credits

Average Rating:
Jill Heinze |  Morgan Vickery
1 Hour
Audio and Video



The events of the last two years have prompted us all to scramble to learn new digital systems for essential services, prompting researchers to enhance the learnability of our tools, while considering the implications of designs on users' lives.

In this talk, the presenters will discuss how they adapted “Activity Theory,” a framework rooted in Educational Psychology, to meet such a challenge. Activity Theory is predicated on mapping the many environmental factors (or “mediators”) that transform users' experiences as they work to achieve their goals and gain proficiency. By defining these mediators, researchers can help their clients envision designs for “scaffolds,” or supports, to make their digital ecosystems more learnable and useful.

We invite you to learn about how these researchers partnered to make Activity Theory actionable in UX research and create a Learning Journey Map.



Jill Heinze's Profile

Jill Heinze Related seminars and products

Jill leads user research projects for an award-winning digital product agency, WillowTree, where she works with leading national brands to create outstanding digital experiences. Prior to joining WillowTree, she was Director of User Experience (UX) for the University of Virginia Library. Jill brings a background in UX, library science, competitive intelligence, and marketing with more than 15 years experience doing and supporting research in higher education and in the private sector.    Jill is a frequent speaker in the technology and library/publishing communities, having addressed domestic and international audiences on myriad topics like service design, Progressive Web Apps, doing UX research across the user journey, and how to integrate UX research with Agile.

Morgan Vickery's Profile

Morgan Vickery Related seminars and products

Product Researcher // Doctoral Student

WillowTree // Indiana University

Morgan is a Learning Sciences PhD student at Indiana University and a researcher for WillowTree where she helps design and develop mission-critical digital products for high-profile clients. Her backgrounds in Computer Science, Education, and UX enable her to bring an interdisciplinary perspective to her research which addresses the design of accessible, multimodal, and technology-facilitated learning environments in both formal and nontraditional educational contexts. She is also the co-founder, developer, and designer of LearnAbility: a site which accumulates and shares vetted free resources for teachers and educational designers.    Morgan’s efforts all work towards the mission to make education accessible to all and to take an activist approach to both education and UX research as she seeks to share knowledge with students, teachers, practitioners, and academics alike.

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