21 - Insights Without Asking: Understanding Consumers through Social Media Intelligence

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22 - Repositioning What Social Means in a Social Media Defined World

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23 - Conducting Inclusive Research Across Languages & Cultures

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24 - Re-thinking Qualitative: From the Focus Group Room to the Board Room

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25 - IDEA Council Research on Inclusive Demographic Questions

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26 - Quality is the Question, Communities are the Answer

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27 - DE&I Task Force: How Language Means - What Everyone Needs to Know about ‘Languaging’ Connection

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28 - Going Viral: Ensuring Business Impact

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29 - You Say To-may-toe & I Say To-mah-toe: Is it Just a Matter of How You Say it, or Is it the Words That You Use?

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30 - Heroes or Villains: How Brands Can Navigate Today’s Climate of Heightened Moral Judgment

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