Kahren Kersten

With a BA in Business Management (University of Leeds, UK), Kahren’s career began in London in 2007 as a market researcher in NPD, advertising and CX. She sought out opportunities to learn and apply an array of quantitative and qualitative tools and techniques, innovating on research methods as she progressed to leadership roles, winning new business in turn. During her time in the UK, Kahren worked at BrainJuicer (now System1 Group), denstu’s Vizeum UK, GfK NOP and MarketCast, among others. In 2017, Kahren moved back to the US to pursue an MA in Industrial and Product Design (NCSU), where she blended existing career knowledge with newfound design skills. In her final year, she worked full time in Electrolux’s design team. It was here that she first spotted an opportunity to bridge siloed functions to arrive at stronger, more meaningful insights. After graduating in 2020, Kahren founded Experience Insights, a solo consultancy using interdisciplinary methods to holistically inform business strategy and design exceptional experiences. Kahren works with a variety of industries and business types. At the heart of her approach is the blending of diverse skills sets and perspectives, extracting the unique value and knowledge that individuals possess to facilitate alignment, innovation and ultimately greater business impact.