11 - Ripping the Band-Aid Off – What Moderators, Field Service Firms, and Facilities Really Think About One Another

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12 - UX Research Is Not a Synonym for Usability Testing

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13 - Wandering or Wondering about the Future of Qual: Forging New Paths to Deliver Value in Uncertain Times

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14 - Connecting Human Experience to Design: Low-Budget Qual Techniques to Capture Insights that Inspire Big Ideas

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15 - QCast: Cultivating Connection- Helping Decision-Makers Understand the Humans Behind the Data

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16 - Use Your Qual Skills to Market Yourself!

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17 - Autoethnography: Real Human Real Quick

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18 - The Torch is Yours: Agile from the Hands of Engineering to the Researchers’

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19 - The Humanity of Board Games: Getting to those Nooks & Crannies that Technology Cannot Reach

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20 - FG BnB! Getting Up Close and Personal in a More Human Environment

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