The events of the last two years have prompted us all to scramble to learn new digital systems for essential services, prompting researchers to enhance the learnability of our tools, while considering the implications of designs on users' lives.
In this talk, the presenters will discuss how they adapted “Activity Theory,” a framework rooted in Educational Psychology, to meet such a challenge. Activity Theory is predicated on mapping the many environmental factors (or “mediators”) that transform users' experiences as they work to achieve their goals and gain proficiency. By defining these mediators, researchers can help their clients envision designs for “scaffolds,” or supports, to make their digital ecosystems more learnable and useful.
We invite you to learn about how these researchers partnered to make Activity Theory actionable in UX research and create a Learning Journey Map.